Refund Policy

At Dovia, we take pride in offering high-quality handbags designed for everyday use and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Item must be unused.
  • Returned in its original packaging.
  • All tags, accessories, and inserts must be included.
  • Proof of purchase or order confirmation is required.

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately. If your return request is approved, we will provide a prepaid return shipping label at no additional cost.

Customer Remorse (Change of Mind)

If you wish to return an item due to a change of mind, ordering the wrong item, or personal preference, you are responsible for arranging the return shipment and covering all return shipping costs. Original shipping charges (if any) are non-refundable.

4. Restocking Fees

We value our customers. Dovia does not charge any restocking fees.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us

Email us at support@dovia.shop with your:

  • Order Number
  • Reason for return
  • Photos (required for damaged or incorrect items)

Step 2 — Receive Instructions

Our support team will review your request and respond within 24 business hours with return instructions.

Step 3 — Ship the Item

Pack the item securely in its original packaging and send it to the return address provided by our support team.

6. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method.

Refund Processing Time

Refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.

7. Exchanges

The fastest way to receive a different item is to:

  • Return the original item.
  • Place a new order once the return has been approved.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Final sale items (if marked at the time of purchase).

Need Help?

If you have any questions or need assistance with your return, please contact us at:

Email: support@dovia.shop

Business Information

Store Name: Dovia

Website: https://dovia.shop

Business Days: Monday – Friday

Business Hours: 9:00 AM – 5:00 PM (ET)

Business Phone: +1 (917) 575-0677

Business Email: support@dovia.shop

Business Address: 6299 Broadway, Bronx, NY 10471, USA